Ron Ventura at Mitchell Memorial Hospital - Case Solution

Introduction – Prescott’s review of Ron Ventura’s behavior

Andy Prescott, chief of the cardiovascular center at Mitchell Memorial Hospital (MMH), must decide whether to renew the contract of Ron Ventura, head of vascular surgery.

Ventura is an excellent surgeon and has brought a lot of revenue to the hospital, but his interpersonal skills are sorely lacking.

He has inappropriate relationships with nurses, is rude to other doctors and nurses, and has a bad temper. He also does not seem to respect the skills of some of the other people who work with him in surgery.

Prescott must decide if the revenue is more important or if Ventura should be let go because of his attitude, which does not fit with the policies at MMH.

Evidence

In favor of keeping Ron Ventura are several points:

1. Ventura improved vascular surgery at Mitchell and generated much cash flow for the hospital.
2. Ventura generated $3.2 million annually in revenue by being able to handle many patients.
3. Ventura also generated income in other departments of the hospital as a halo effect.
4. Ventura was willing to take on and tackle the toughest vascular surgical cases.
5. In fact, 54% of the new vascular surgeries were referrals from physicians who did not work at MMH.
6. All of his reviews talk about how skilled and professional he is in surgery.

The reasons that Prescott is considering not renewing Ron Ventura’s contract include:

1. He is sharp-tongued, abrasive, and impatient.
2. He has inappropriate relationships with multiple nurses.
3. He is critical of other physicians.
4. He is rude to others he works with.
5. He can exhibit signs of a bad temper.
6. Others are threatening to leave if he stays.

Influence of Contexts and Assumptions

The first assumption that the case study implies is that most of his co- workers want Ron Ventura to leave; however…